JJE Terms and Conditions
1. Company Details
Trading Name: J J E ELECTRICAL CONTRACTORS LTD
Registered Address: 78 Review Road, Neasden, London, NW2 7BD.
Contact: 0207 247 2475 | [email protected].
We are a fully insured, Part P & City & Guilds Qualified electrical contractor, servicing homes and businesses across the whole of London.
2. Services Provided
We offer a range of electrical services, including but not limited to:
• Electrical installations, repairs, and maintenance
• Fuse box/consumer unit upgrades
• Lighting installation (indoor/outdoor)
• EV charger installations
• Rewiring and fault finding
• Portable Appliance Testing (PAT)
• Emergency electrical callouts
• Over-the-phone or video diagnosis (pre-assessment only)
All services are subject to availability.
3. Pricing & Callout Charges
Standard Rates (Mon–Sat, 8am–5pm):
• £120 per hour (charged in 20-minute increments after the first hour)
• Minimum 1-hour charge applies
• No standard callout fee within this period
Out-of-Hours (OOH) Charges:
• 5pm–7pm: £60 callout + hourly rate
• 7pm–10pm: £100 callout + hourly rate
• Sundays & Nights (10pm–7am): £200 callout + £90/hr
Additional Fees:
• Travel/time surcharges apply for jobs outside core NW London areas
• Congestion charges apply in Central London zones
• Materials are charged in addition to labour
• Video/Photo Diagnosis Service: £20 (deducted from job if booked)
All prices are Excluding VAT.
We reserve the right to update pricing at any time.
For our full price breakdown please visit:
www.jjeelectricalcontractorsltd.com/Pricing
4. Booking, Deposits & Payments
• Bookings are confirmed upon acceptance of our quote and receipt of a 30% deposit
• Remaining balance is due upon job completion
• Payments can be made via secure payment link, bank transfer, or card
• We reserve the right to withhold completion certificates or documentation until full payment is received
Day Rates & Package Pricing:
Where day rates or fixed prices apply, these will be agreed in advance in writing.
5. Cancellations & Refunds
• Cancellations within 24 hours of the scheduled appointment may incur a charge equivalent to the callout fee or deposit
• Non-attendance or site access issues may also result in a charge
• Refunds for deposits are considered on a case-by-case basis where reasonable notice is provided
• Video/Photo Diagnosis fees are non-refundable once the assessment has taken place
6. Over-the-Phone & Video Diagnosis
This service provides a preliminary assessment to help identify
possible issues and required materials:
• It does not constitute formal diagnosis or repair
• We are not liable for injuries or damages resulting from actions
taken by customers based on remote advice
• On-site inspection remains necessary for confirmed diagnosis
and quotes
7. Workmanship & Liability
All work is carried out by qualified, DBS-checked contractors, vetted for quality
• We aim to complete work to a high standard and in compliance with Part P regulations
• We are covered by £5 million Public Liability Insurance and Professional Indemnity
• We are not liable for pre-existing faults, hidden defects, or damages unrelated to our work
Exclusions:
• We are not responsible for delays or costs arising from unforeseeable site conditions, access restrictions, or third-party interference
• Customer-supplied materials are used at your own risk
8. Certificates & Compliance
• Where applicable, electrical works will be certified to meet UK regulations
• Certificates may be withheld until full payment is received
9. Emergency Callouts
• Emergency rates apply outside of standard hours
• Response times may vary based on availability and location
• Safety is our priority; dangerous conditions will be handled with urgency
10. Limitation of Liability
We are not responsible for:
• Indirect, consequential, or financial losses
• Delays beyond our control (traffic, supply shortages, emergencies)
• Damage resulting from customer misuse or non-compliance with advice
Total liability for any claim is limited to the value of the specific job undertaken.
11. Data Protection & Privacy
We handle all personal data in line with GDPR and our Privacy Policy.
Photos, videos, and contact details are stored securely and used only for service delivery and communication.